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Telling It Like It Is: Turning Difficult Conversations into Positive Experiences

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Length
1 demi-journée

    Contact us to find out upcoming dates executiveeducation@hec.ca

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Rate
Regular price
$695
Sale price
$695
Regular price
Language

French

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Joëlle Zoghbi
Joëlle Zoghbi
Program Manager
“Telling it like it is” refers to the ability to relay difficult or sensitive information to others without quashing morale. How exactly do you go about announcing a decision you don’t personally agree with? Or yet another major change in your organization? Or a round of layoffs? How do you approach an employee with an attitude problem? This seminar is designed to help you get a better handle on potentially tricky situations like these and deal with them head on rather than indirectly… or not at all. As a result, your employees – and your superiors – will look more favourably on you and your efforts.

GOALS

  • Build your managerial fortitude so you can be more comfortable and more competent in handling communication in a challenging context.
  • Inspire others to take action and get results, even in difficult circumstances.
  • Turn tough conversations into moments of inspiration.

IS THIS FOR YOU?

  • Team heads
  • Managers
  • Mid-level and senior executives
  • Leaders

This program is for you if:

  • You are looking for ways to motivate others to take action and get results, even in difficult circumstances.

SPECIAL FEATURES

  • Practical, thought-provoking and concise program that shows you how to tap into your managerial courage to conduct difficult and/or sensitive conversations.
  • Unique learning methods that you can begin using immediately.
  • Opportunity to hone your self-awareness using a self-assessment tool you will prepare in advance.

ADDITIONAL INFORMATION

A digital copy of Le courage de dire, transformer 22 conversations difficiles en communication inspirante (Isabelle Lord) will be given to all attendees.

  1. C.O.U.R.A.G.E.: The key to managing difficult conversations.
  2. Secure buy-in by being assertive and inclusive. Learn and practice techniques for overcoming resistance and meeting the challenge of organizational change.
  3. Master the art of asking powerful, thoughtful questions. Learn how to craft your enquiries to get the outcomes you want. Increase engagement, counter resistance and validate understanding.
  4. Learn how to be positive and consistent when fixing a problem.Practice using a foolproof technique for criticizing without offending, as well as tools that help you tackle painful or distressing conversations.
  5. Find out how to get behind a decisionwhile still remaining true to yourself: Your script is your friend!
  6. How to survive a killer question...A strategy for dealing with “gotcha” moments.
  7. Learn how to say nowithout losing your team player status.

TRAINING APPROACH

  • Self-assessment prior to the workshop
  • Brief overview of theoretical information for each theme addressed
  • Round-table assignments
  • Situational exercises
  • Video testimonials
  • Observations
  • Individual, feedback-based exercises
Sabina Bastian

PCC

Senior Consultant and Coach - Leadership and Team Development, Humance and Lord Communication managériale

Louise Clément

Adm.A., ASC

Market Leader, Quebec, and Senior Consultant - Leadership and Team Development, Humance and Lord Communication managériale

Online

Telling It Like It Is: Turning Difficult Conversations into Positive Experiences

“Telling it like it is” refers to the ability to relay difficult or sensitive information to others without quashing morale. How exactly do you go about announcing a decision you don’t personally agree with? Or yet another major change in your organization? Or a round of layoffs? How do you approach an employee with an attitude problem? This seminar is designed to help you get a better handle on potentially tricky situations like these and deal with them head on rather than indirectly… or not at all. As a result, your employees – and your superiors – will look more favourably on you and your efforts.
Presentation Program Instructors

GOALS

  • Build your managerial fortitude so you can be more comfortable and more competent in handling communication in a challenging context.
  • Inspire others to take action and get results, even in difficult circumstances.
  • Turn tough conversations into moments of inspiration.

IS THIS FOR YOU?

  • Team heads
  • Managers
  • Mid-level and senior executives
  • Leaders

This program is for you if:

  • You are looking for ways to motivate others to take action and get results, even in difficult circumstances.

SPECIAL FEATURES

  • Practical, thought-provoking and concise program that shows you how to tap into your managerial courage to conduct difficult and/or sensitive conversations.
  • Unique learning methods that you can begin using immediately.
  • Opportunity to hone your self-awareness using a self-assessment tool you will prepare in advance.

ADDITIONAL INFORMATION

A digital copy of Le courage de dire, transformer 22 conversations difficiles en communication inspirante (Isabelle Lord) will be given to all attendees.

  1. C.O.U.R.A.G.E.: The key to managing difficult conversations.
  2. Secure buy-in by being assertive and inclusive. Learn and practice techniques for overcoming resistance and meeting the challenge of organizational change.
  3. Master the art of asking powerful, thoughtful questions. Learn how to craft your enquiries to get the outcomes you want. Increase engagement, counter resistance and validate understanding.
  4. Learn how to be positive and consistent when fixing a problem.Practice using a foolproof technique for criticizing without offending, as well as tools that help you tackle painful or distressing conversations.
  5. Find out how to get behind a decisionwhile still remaining true to yourself: Your script is your friend!
  6. How to survive a killer question...A strategy for dealing with “gotcha” moments.
  7. Learn how to say nowithout losing your team player status.

TRAINING APPROACH

  • Self-assessment prior to the workshop
  • Brief overview of theoretical information for each theme addressed
  • Round-table assignments
  • Situational exercises
  • Video testimonials
  • Observations
  • Individual, feedback-based exercises
Sabina Bastian

PCC

Senior Consultant and Coach - Leadership and Team Development, Humance and Lord Communication managériale

Louise Clément

Adm.A., ASC

Market Leader, Quebec, and Senior Consultant - Leadership and Team Development, Humance and Lord Communication managériale

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