“Telling it like it is” refers to the ability to relay difficult or sensitive information to others without quashing morale. How exactly do you go about announcing a decision you don’t personally agree with? Or yet another major change in your organization? Or a round of layoffs? How do you approach an employee with an attitude problem? This seminar is designed to help you get a better handle on potentially tricky situations like these and deal with them head on rather than indirectly… or not at all. As a result, your employees – and your superiors – will look more favourably on you and your efforts.
GOALS
- Build your managerial fortitude so you can be more comfortable and more competent in handling communication in a challenging context.
- Inspire others to take action and get results, even in difficult circumstances.
- Turn tough conversations into moments of inspiration.
IS THIS FOR YOU?
- Team heads
- Managers
- Mid-level and senior executives
- Leaders
This program is for you if:
- You are looking for ways to motivate others to take action and get results, even in difficult circumstances.
SPECIAL FEATURES
- Practical, thought-provoking and concise program that shows you how to tap into your managerial courage to conduct difficult and/or sensitive conversations.
- Unique learning methods that you can begin using immediately.
- Opportunity to hone your self-awareness using a self-assessment tool you will prepare in advance.
Participants will receive a certificate of completion from Executive Education HEC Montréal.
ADDITIONAL INFORMATION
A digital copy of Le courage de dire, transformer 22 conversations difficiles en communication inspirante (Isabelle Lord) will be given to all attendees.
- C.O.U.R.A.G.E.: The key to managing difficult conversations.
- Secure buy-in by being assertive and inclusive. Learn and practice techniques for overcoming resistance and meeting the challenge of organizational change.
- Master the art of asking powerful, thoughtful questions. Learn how to craft your enquiries to get the outcomes you want. Increase engagement, counter resistance and validate understanding.
- Learn how to be positive and consistent when fixing a problem.Practice using a foolproof technique for criticizing without offending, as well as tools that help you tackle painful or distressing conversations.
- Find out how to get behind a decisionwhile still remaining true to yourself: Your script is your friend!
- How to survive a killer question...A strategy for dealing with “gotcha” moments.
- Learn how to say nowithout losing your team player status.
TRAINING APPROACH
- Self-assessment prior to the workshop
- Brief overview of theoretical information for each theme addressed
- Round-table assignments
- Situational exercises
- Video testimonials
- Observations
- Individual, feedback-based exercises
Louise Clément
Adm.A., ASC, ACC
Principal and Coach - Leadership & Team Development, Humance et Lord Communication managériale
Presentation
Program
Instructors
GOALS
- Build your managerial fortitude so you can be more comfortable and more competent in handling communication in a challenging context.
- Inspire others to take action and get results, even in difficult circumstances.
- Turn tough conversations into moments of inspiration.
IS THIS FOR YOU?
- Team heads
- Managers
- Mid-level and senior executives
- Leaders
This program is for you if:
- You are looking for ways to motivate others to take action and get results, even in difficult circumstances.
SPECIAL FEATURES
- Practical, thought-provoking and concise program that shows you how to tap into your managerial courage to conduct difficult and/or sensitive conversations.
- Unique learning methods that you can begin using immediately.
- Opportunity to hone your self-awareness using a self-assessment tool you will prepare in advance.
Participants will receive a certificate of completion from Executive Education HEC Montréal.
ADDITIONAL INFORMATION
A digital copy of Le courage de dire, transformer 22 conversations difficiles en communication inspirante (Isabelle Lord) will be given to all attendees.
- C.O.U.R.A.G.E.: The key to managing difficult conversations.
- Secure buy-in by being assertive and inclusive. Learn and practice techniques for overcoming resistance and meeting the challenge of organizational change.
- Master the art of asking powerful, thoughtful questions. Learn how to craft your enquiries to get the outcomes you want. Increase engagement, counter resistance and validate understanding.
- Learn how to be positive and consistent when fixing a problem.Practice using a foolproof technique for criticizing without offending, as well as tools that help you tackle painful or distressing conversations.
- Find out how to get behind a decisionwhile still remaining true to yourself: Your script is your friend!
- How to survive a killer question...A strategy for dealing with “gotcha” moments.
- Learn how to say nowithout losing your team player status.
TRAINING APPROACH
- Self-assessment prior to the workshop
- Brief overview of theoretical information for each theme addressed
- Round-table assignments
- Situational exercises
- Video testimonials
- Observations
- Individual, feedback-based exercises
Louise Clément
Adm.A., ASC, ACC
Principal and Coach - Leadership & Team Development, Humance et Lord Communication managériale