On-site

Strengthening Your Interpersonal Skills in the Workplace

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Length
2 days
9 a.m. to 5 p.m.
Rate
$2,195
$2,195
Language

Français

Contact an advisor
Joëlle Zoghbi
Program Manager

Email | Phone

Are you interested in learning to communicate more effectively? By mastering just a few key skills, you can deliver your message with greater impact and clarity in any given situation.

This program will let you explore various communication processes so you can develop and hone interpersonal and other related skills relevant to your workplace. You will find out how to listen with empathy, express your ideas and opinions clearly, interpret non-verbal language, identify blind spots in your interactions and adapt your approach to different people and circumstances.

By the end of the course, you will have all the tools you need to prevent and resolve conflicts constructively, establish robust collaborative relationships and contribute to a healthy work

GOALS

  • Understand and leverage your communication style.
  • Identify and interpret non-verbal cues to better understand others and make yourself understood.
  • Improve your ability to defend your ideas and achieve your desired outcome.
  • Learn how to develop constructive relationships with others, regardless of the context and subject at hand.
  • Employ a results-oriented approach to communication that ensures satisfaction and success for all stakeholders.
  • Rapidly incorporate simple tools and concepts into your day-to-day work.

IS THIS FOR YOU?

  • Professionals
  • Managers
  • Intermediate- and senior-level executives

SPECIAL FEATURES

  • Practical concepts that can be implemented right away
  • Presentations, exercises, discussions and a teaching style that promote group experimentation and sharing to help you remember and apply what you learn

Understanding interpersonal communication

  • Workplace interactions in 2024
  • The inextricably intertwined nature of communication and relationship-building
  • The three voices of communication

Communication flexibility

  • Introduction to the different communication styles
  • Identifying your own style and finding your blind spots
  • Learning to tailor your style to suit various needs
  • Handling complex personalities and situations

Tools to interpret and understand

  • Developing active listening skills
  • Mastering the art of asking questions
  • Avoiding the pitfalls of inactive listening
  • Understanding the real message and responding more effectively
  • Deploying emotional intelligence to communicate better
  • Using mirroring to make your message more impactful
  • Determining the best channel for each message

Difficult discussions, strong emotions and potential conflicts

  • Asserting yourself
  • Techniques to move beyond a communication impasse

TRAINING APPROACH

  • Alternating between theories/concepts and practical exercises
  • Discussions, guided reflections and developing solutions based on your questions
  • Self-assessment and personal reflection
  • Group exercises

 

Mathilde Einhorn

President, MEImpact

On-site

Strengthening Your Interpersonal Skills in the Workplace

Are you interested in learning to communicate more effectively? By mastering just a few key skills, you can deliver your message with greater impact and clarity in any given situation.

This program will let you explore various communication processes so you can develop and hone interpersonal and other related skills relevant to your workplace. You will find out how to listen with empathy, express your ideas and opinions clearly, interpret non-verbal language, identify blind spots in your interactions and adapt your approach to different people and circumstances.

By the end of the course, you will have all the tools you need to prevent and resolve conflicts constructively, establish robust collaborative relationships and contribute to a healthy work

Presentation Program Instructors

GOALS

  • Understand and leverage your communication style.
  • Identify and interpret non-verbal cues to better understand others and make yourself understood.
  • Improve your ability to defend your ideas and achieve your desired outcome.
  • Learn how to develop constructive relationships with others, regardless of the context and subject at hand.
  • Employ a results-oriented approach to communication that ensures satisfaction and success for all stakeholders.
  • Rapidly incorporate simple tools and concepts into your day-to-day work.

IS THIS FOR YOU?

  • Professionals
  • Managers
  • Intermediate- and senior-level executives

SPECIAL FEATURES

  • Practical concepts that can be implemented right away
  • Presentations, exercises, discussions and a teaching style that promote group experimentation and sharing to help you remember and apply what you learn

Understanding interpersonal communication

  • Workplace interactions in 2024
  • The inextricably intertwined nature of communication and relationship-building
  • The three voices of communication

Communication flexibility

  • Introduction to the different communication styles
  • Identifying your own style and finding your blind spots
  • Learning to tailor your style to suit various needs
  • Handling complex personalities and situations

Tools to interpret and understand

  • Developing active listening skills
  • Mastering the art of asking questions
  • Avoiding the pitfalls of inactive listening
  • Understanding the real message and responding more effectively
  • Deploying emotional intelligence to communicate better
  • Using mirroring to make your message more impactful
  • Determining the best channel for each message

Difficult discussions, strong emotions and potential conflicts

  • Asserting yourself
  • Techniques to move beyond a communication impasse

TRAINING APPROACH

  • Alternating between theories/concepts and practical exercises
  • Discussions, guided reflections and developing solutions based on your questions
  • Self-assessment and personal reflection
  • Group exercises

 
Mathilde Einhorn

President, MEImpact
This month