DAY 1
Strategy #1: Know thyself
Socrates’ words still ring true today – even in the management world. Find out what kind of communicator you are.
Strategy #2: Hit where it hurts
As a manager, you have several communication hats to wear. What are your main communication activities and what are the ones that give you the most trouble?
Strategy #3: Sharpen your focus
Every message has an intended recipient. Learn who your various audiences are so you can communicate more effectively with each of them.
Strategy #4: Communicate where it counts
In any organization, there are multiple channels of communication, from the most casual to the most official. Every one of them must be taken into account. Can you identify them all?
Strategy #5: The walls have ears – speak to them!
Casual communication channels can be excellent allies or, if you’re not careful, your worst enemies.
DAY 2
Strategy #6: Walk the talk
Be consistent in what you say, what you do and what you say you’ll do.
Strategy #7: Maintain your credibility
Don’t head out onto a slippery surface if you don’t know how to skate. When you speak, speak about what you know.
Strategy #8: Don’t beat around the bush
Be clear and precise. Don’t lose your audience with generalities and hypotheticals that don’t resonate with them or fail to highlight your skills.
Strategy #9: Be empathetic
Show that you are interested in the situation and that it touches you at a personal level. Master the art of apologizing.
Strategy #10: Aim for excellence
Once you know the strategies, it’s up to you to put them into practice. Endeavour to improve your communication skills every day, in keeping with your development plan.
“The mediocre coach tells, the good coach explains, the superior coach demonstrates and the great coach inspires.”
John Kessel
TRAINING APPROACH
- Small group assignments
- Situational exercises
- Observations
- Individual exercises, including a self-assessment
- Personal development plan
