In-Person

Up Your Business Game

Name: Up Your Business Game
Brand: ED_2-3JOURS_SEMINAIRES
SKU: 1036EIA-2233-1
Price: 2195.0 CAD
Availability: OutOfStock

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“I LOVE WORKING WITH YOU!”

Is this the kind of feedback you’d like to be getting from your co-workers, managers, partners and customers?

Do you dream about being able to:

Be more persuasive in getting your ideas across to a peer, a higher-up in your organization or an internal/external customer?
Answer opponents’ or competitors’ questions or arguments more compellingly?
Make your customers so happy with the services they’re getting from you that they automatically think of you for future needs?

Did you know that:

Only 50% of your customers’ satisfaction levels comes from technical proficiency?
Your expertise may have drawn your customers to you, but it’s not enough to keep them?

50% → 100%!

Tailoring your strategies to meet your customers’ needs, expectations and concerns is the key to making up the difference.

Presentation

GOALS

Learn tools and strategies to:

Be more influential and inspire more confidence
Strengthen your credibility
Be proactive, even when a customer is on the fence
Make your outreach efforts a priority
Get your partners’ buy-in
Manage sensitive situations
Effectively seize promising business opportunities.

IS THIS FOR YOU?

Are you regularly called upon to deal with co-workers, managers, customers and/or partners?
Are you looking to find out where you fit in your team or have people accept you in your new role?
Would you like to gain the trust of your customers and associates?
Do you need help salvaging damaged or strained business relationships?

SPECIAL FEATURES

Course and workshops during which you will acquire helpful techniques that can be used to address real-life issues.

Participants will receive a certificate of completion from Executive Education HEC Montréal.

ADDITIONAL INFORMATION

A copy of the book Ne vous arrêtez plus au rouge! (Liette Monat) will be distributed to all participants.

Accredited by the Canadian Professional Sales Association as part of Executive Education HEC Montréal’s Certification Programs for Sales Professionals.

Program

Learnings

Understand the stages of developing a business relationship
Decode the challenges in a business situation
Prepare an intervention in a business context: relevant techniques and tools

Effective strategy and action

Adapt your strategy and approach based on key issues and stated objectives

Present an idea or a project
Sell a professional service in person or in writing
Earn visibility and recognition
Encourage and guide collaborative efforts
Manage sensitive or conflict-ridden situations
Anticipate and address questions and objections
Conclude service agreements
Foster sustainable, lucrative business relationships
Measure the effectiveness of interpersonal relations in a business context

TRAINING APPROACH

Situational exercises
Case discussions

Instructors

Paule Marchand

MBA

Trainer, coach and lecturer, Satellite