BENEFIT FROM OUR GUESTS’ EXPERTISE!
This engaging program provides strategies and skills that anyone with limited authority can use to communicate to people at all levels with competence and credibility.
GOALS
You will learn and practice proven methods for conveying both routine and sensitive messages clearly and confidently when working remotely, communicating virtually or interacting in person.
Specifically:
- Develop a more constructive mindset and behaviours when you are working from a position of limited authority
- Become more efficient and effective when planning and delivering your message upwards or laterally
- Acquire a new toolkit of skills for informing and persuading others assertively and diplomatically
- Explore internal and external communication obstacles and apply methods to overcome them
- Engage others quickly and with maximum impact
- Acquire buy-in and support from individuals and groups at all levels
- Enhance your power, credibility and confidence when addressing others, despite your lack of authority
IS THIS FOR YOU?
Anyone with limited authority who seeks to enhance their communication effectiveness. Business, technical and support professionals, team leads, coordinators, supervisors and junior to mid-level managers in particular will benefit from attending.
Participants will receive a certificate of completion from Executive Education HEC Montréal.
Day One
Module 1: Communicating Upwards with Confidence
- Identify your self-defeating obstacles when communicating upwards
- Tips for motivating people with more authority to give you their respect and commitment
- Strategies for crafting messages with impact when communicating upwards
- Practice a real-life conversation and create an action plan for communicating upwards more effectively
Self-directed resources:
- Self-assessment: your style when communicating upwards
Module 2: Communicating Laterally with Assertiveness and Tact
- Strategies for becoming more assertive when communicating laterally
- How to convey sensitive messages with empathy and tact
- Practice planning, crafting and delivering messages that balance assertiveness with diplomacy
Self-directed resources:
- Evaluate your assertiveness when communicating laterally; tips for improvement
- Guidelines for how to be more diplomatic
Day Two
Module 3: Communicating Clearly to Inform
- What is and is not relevant when informing others—guidelines for informing with impact
- The WSN Technique for communicating to inform with clarity and tact
- Create an action plan for crafting and delivering impactful informative messages
- Practice a real-life conversation informing someone you have no authority over
Self-directed resources:
- Checklist: how effective are you at informing others?
- Planning template and examples for communicating to inform
Module 4: Communicating Persuasively to Influence
- Essential components of an effective message to persuade when you do not have authority
- Strengthen your message’s persuasion appeal with the ROBA technique
- Craft and deliver a persuasive message using ROBA in a real-life conversation
- Create an action plan for communicating more persuasively
Self-directed resources:
- Planning template for crafting and delivering a persuasive conversation without authority
- Assessing your persuasion power: guidelines for success
Presentation
Program
Instructors
GOALS
You will learn and practice proven methods for conveying both routine and sensitive messages clearly and confidently when working remotely, communicating virtually or interacting in person.
Specifically:
- Develop a more constructive mindset and behaviours when you are working from a position of limited authority
- Become more efficient and effective when planning and delivering your message upwards or laterally
- Acquire a new toolkit of skills for informing and persuading others assertively and diplomatically
- Explore internal and external communication obstacles and apply methods to overcome them
- Engage others quickly and with maximum impact
- Acquire buy-in and support from individuals and groups at all levels
- Enhance your power, credibility and confidence when addressing others, despite your lack of authority
IS THIS FOR YOU?
Anyone with limited authority who seeks to enhance their communication effectiveness. Business, technical and support professionals, team leads, coordinators, supervisors and junior to mid-level managers in particular will benefit from attending.
Participants will receive a certificate of completion from Executive Education HEC Montréal.
Day One
Module 1: Communicating Upwards with Confidence
- Identify your self-defeating obstacles when communicating upwards
- Tips for motivating people with more authority to give you their respect and commitment
- Strategies for crafting messages with impact when communicating upwards
- Practice a real-life conversation and create an action plan for communicating upwards more effectively
Self-directed resources:
- Self-assessment: your style when communicating upwards
Module 2: Communicating Laterally with Assertiveness and Tact
- Strategies for becoming more assertive when communicating laterally
- How to convey sensitive messages with empathy and tact
- Practice planning, crafting and delivering messages that balance assertiveness with diplomacy
Self-directed resources:
- Evaluate your assertiveness when communicating laterally; tips for improvement
- Guidelines for how to be more diplomatic
Day Two
Module 3: Communicating Clearly to Inform
- What is and is not relevant when informing others—guidelines for informing with impact
- The WSN Technique for communicating to inform with clarity and tact
- Create an action plan for crafting and delivering impactful informative messages
- Practice a real-life conversation informing someone you have no authority over
Self-directed resources:
- Checklist: how effective are you at informing others?
- Planning template and examples for communicating to inform
Module 4: Communicating Persuasively to Influence
- Essential components of an effective message to persuade when you do not have authority
- Strengthen your message’s persuasion appeal with the ROBA technique
- Craft and deliver a persuasive message using ROBA in a real-life conversation
- Create an action plan for communicating more persuasively
Self-directed resources:
- Planning template for crafting and delivering a persuasive conversation without authority
- Assessing your persuasion power: guidelines for success