Online

Communicating Without Authority

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Length
2 days
9 a.m. to 5 p.m.

    Contact us to find out upcoming dates executiveeducation@hec.ca

  • Online

  • Migration de donnée

Rate
$2,195
$2,195
Language

English

Formations sur mesure pour les organisations

Program can be

Customized for

your organization
Formations internationales

Delivered anywhere

in the world
Contact an advisor
Joëlle Zoghbi
Joëlle Zoghbi
Program Manager

Email | Phone

BENEFIT FROM OUR GUESTS’ EXPERTISE!

This engaging program provides strategies and skills that anyone with limited authority can use to communicate to people at all levels with competence and credibility.

GOALS

You will learn and practice proven methods for conveying both routine and sensitive messages clearly and confidently when working remotely, communicating virtually or interacting in person.

Specifically:

  • Develop a more constructive mindset and behaviours when you are working from a position of limited authority
  • Become more efficient and effective when planning and delivering your message upwards or laterally
  • Acquire a new toolkit of skills for informing and persuading others assertively and diplomatically
  • Explore internal and external communication obstacles and apply methods to overcome them
  • Engage others quickly and with maximum impact
  • Acquire buy-in and support from individuals and groups at all levels
  • Enhance your power, credibility and confidence when addressing others, despite your lack of authority

IS THIS FOR YOU?

Anyone with limited authority who seeks to enhance their communication effectiveness. Business, technical and support professionals, team leads, coordinators, supervisors and junior to mid-level managers in particular will benefit from attending.

Participants will receive a certificate of completion from Executive Education HEC Montréal.

Day One

Module 1: Communicating Upwards with Confidence

  • Identify your self-defeating obstacles when communicating upwards
  • Tips for motivating people with more authority to give you their respect and commitment
  • Strategies for crafting messages with impact when communicating upwards
  • Practice a real-life conversation and create an action plan for communicating upwards more effectively

Self-directed resources:

  • Self-assessment: your style when communicating upwards

Module 2: Communicating Laterally with Assertiveness and Tact

  • Strategies for becoming more assertive when communicating laterally
  • How to convey sensitive messages with empathy and tact
  • Practice planning, crafting and delivering messages that balance assertiveness with diplomacy

Self-directed resources:

  • Evaluate your assertiveness when communicating laterally; tips for improvement
  • Guidelines for how to be more diplomatic

Day Two

Module 3: Communicating Clearly to Inform

  • What is and is not relevant when informing others—guidelines for informing with impact
  • The WSN Technique for communicating to inform with clarity and tact
  • Create an action plan for crafting and delivering impactful informative messages
  • Practice a real-life conversation informing someone you have no authority over

Self-directed resources:

  • Checklist: how effective are you at informing others?
  • Planning template and examples for communicating to inform

Module 4: Communicating Persuasively to Influence

  • Essential components of an effective message to persuade when you do not have authority
  • Strengthen your message’s persuasion appeal with the ROBA technique
  • Craft and deliver a persuasive message using ROBA in a real-life conversation
  • Create an action plan for communicating more persuasively

Self-directed resources:

  • Planning template for crafting and delivering a persuasive conversation without authority
  • Assessing your persuasion power: guidelines for success
Gail Levitt

PhD

President, Levitt Communications Inc.

Online

Communicating Without Authority

BENEFIT FROM OUR GUESTS’ EXPERTISE!

This engaging program provides strategies and skills that anyone with limited authority can use to communicate to people at all levels with competence and credibility.

Presentation Program Instructors

GOALS

You will learn and practice proven methods for conveying both routine and sensitive messages clearly and confidently when working remotely, communicating virtually or interacting in person.

Specifically:

  • Develop a more constructive mindset and behaviours when you are working from a position of limited authority
  • Become more efficient and effective when planning and delivering your message upwards or laterally
  • Acquire a new toolkit of skills for informing and persuading others assertively and diplomatically
  • Explore internal and external communication obstacles and apply methods to overcome them
  • Engage others quickly and with maximum impact
  • Acquire buy-in and support from individuals and groups at all levels
  • Enhance your power, credibility and confidence when addressing others, despite your lack of authority

IS THIS FOR YOU?

Anyone with limited authority who seeks to enhance their communication effectiveness. Business, technical and support professionals, team leads, coordinators, supervisors and junior to mid-level managers in particular will benefit from attending.

Participants will receive a certificate of completion from Executive Education HEC Montréal.

Day One

Module 1: Communicating Upwards with Confidence

  • Identify your self-defeating obstacles when communicating upwards
  • Tips for motivating people with more authority to give you their respect and commitment
  • Strategies for crafting messages with impact when communicating upwards
  • Practice a real-life conversation and create an action plan for communicating upwards more effectively

Self-directed resources:

  • Self-assessment: your style when communicating upwards

Module 2: Communicating Laterally with Assertiveness and Tact

  • Strategies for becoming more assertive when communicating laterally
  • How to convey sensitive messages with empathy and tact
  • Practice planning, crafting and delivering messages that balance assertiveness with diplomacy

Self-directed resources:

  • Evaluate your assertiveness when communicating laterally; tips for improvement
  • Guidelines for how to be more diplomatic

Day Two

Module 3: Communicating Clearly to Inform

  • What is and is not relevant when informing others—guidelines for informing with impact
  • The WSN Technique for communicating to inform with clarity and tact
  • Create an action plan for crafting and delivering impactful informative messages
  • Practice a real-life conversation informing someone you have no authority over

Self-directed resources:

  • Checklist: how effective are you at informing others?
  • Planning template and examples for communicating to inform

Module 4: Communicating Persuasively to Influence

  • Essential components of an effective message to persuade when you do not have authority
  • Strengthen your message’s persuasion appeal with the ROBA technique
  • Craft and deliver a persuasive message using ROBA in a real-life conversation
  • Create an action plan for communicating more persuasively

Self-directed resources:

  • Planning template for crafting and delivering a persuasive conversation without authority
  • Assessing your persuasion power: guidelines for success
Gail Levitt

PhD

President, Levitt Communications Inc.

TESTIMONIAL(S)

"Gail is an engaging and insightful instructor who will encourage your learning with a variety of instructive and hands-on techniques. The course provides a mix of tools and techniques you likely haven't used before to encourage more successful communication with people you do not have authority over."

- Kristie Foster, Data Scientist, BC Assessment
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